- Choosing a selection results in a full page refresh.
Thank you for shopping with Fentles. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
We accept returns for both defective and non-defective products, provided the return meets the conditions outlined in this policy.
Returns must be initiated within 15 days of receiving your item. Returns requested after this 15-day window will not be accepted.
We only accept returns for new products. This includes products that are:
Unopened and in their original packaging, or
Never used
Items that have been opened, used, damaged due to misuse, or are missing original packaging may be refused or subject to denial of refund.
We do not accept exchanges. If you would like a different product, size, or color, please return your eligible item for a refund (in accordance with this policy) and place a new order.
To start a return, please contact us at contact@fentles.com with your order number and reason for return. Once your return is approved, you may return the item via drop-off location.
Please ensure items are securely packaged to prevent damage during return transit. We recommend keeping proof of drop-off until your refund is processed.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed within up to 10 days of approval. Refunds will be issued to the original payment method used at checkout.
If your item arrives defective or damaged, please contact us within the 15-day return window so we can arrange a return and refund.
For any questions about returns or refunds, please contact us at contact@fentles.com
Thanks for subscribing!
This email has been registered!
